Using your contacts without making them feel used
If there were ever a more important time to network, I can’t remember it. I’ve been to so many going-away parties in the last few weeks that I’m starting to wonder what I’m still doing here. People who thought they’d played it professionally safe — bankers, lawyers, significant others of bankers and lawyers — are suddenly finding themselves among the nation’s growing jobless. And even those who remain gainfully employed are hoarding their cash, certain they’ll be the next to go.
So we young people do what any sane person would do: We spin the old mental Rolodex. We note all the people who don’t hate us and might be of some use. And then we send messages that read something like this:
Hey, Person I Need!
Long time no talk! How are you?! Sorry I haven’t written you in 17 years — boy have I been busy — but here’s some contrived anecdote to show I’ve been thinking about you. Thought you’d like to hear these few random things that are going on with me, too. Oh, by the way, I was thinking you could hire me/refer me/help me in some other way I’ve been generous enough to dream up for you. And since I’m sure you’re dying to read my resume, it’s attached. Totally can’t wait to catch up!
Sincerely,
Most Transparent Jobseeker Ever
If that sounds extreme, believe me, it’s not. I have, in fact, received a number of notes not unlike this myself in recent weeks. And for the record, it isn’t that I wouldn’t be happy to help if I could. It’s just that the approach is so completely disingenuous that it’s actually detrimental to the person’s cause. (And we Yers tend to be more prone to it because of our sometime lack of social graces, the quick and familiar way we communicate, and the broad if not deep virtual networks we’re able to maintain.)
As understandable — and essential — as the urge to work one’s connections is in times like these, there’s still an art to doing it. It’s rooted in basic common sense and good manners, and it applies in every situation, whether you’re sending an e-mail, Facebook message, smoke signal, singing telegram, or (gasp) letter. So, in the interest of maintaining our networking dignity, here are a couple suggestions for reaching out the right way…
- Be honest — no, really. It’s important that any networking note we write contains the usual niceties (a “hope you’re doing well,” and some punctuation, for example), but don’t overdo it. When we try too hard to be all “great”s and giggles — especially in an attempt to obscure the fact that we want something — it usually has just the opposite effect. Not only does it draw attention to our self-serving motives, it can also be fairly insulting to the intelligence of the recipient. Why not, instead, try telling the truth? “I know it’s been a long time,” you might say, “but I recently started looking for a new job and, since you’re one of the people who’s offered help in that arena over the years, I thought I’d check in.” (And if the person’s a legitimate friend, a light-hearted nod to the awkwardness often diffuses any tension: “I’m so sorry you’re only hearing from me now, when I need you, but I hope you won’t hold it against me forever.”) It’s nothing revolutionary, but with trust in short supply these days, a little sincerity goes a very long way.
- Ask for advice, not a gig. It’s never really proper to ask for a job outright unless you’re in an actual interview. But with the job market in the state it is, and everyone worried about their own job, it’s particularly poor form right now. Some people may not even respond to you if they feel pressured to produce a possible job or broker an introduction, so focus your energy on seeking out good advice, insights, and resources. If, for instance, there’s a job you’re interested in at an acquaintance’s company, write to ask what s/he thinks of the department, not to look for the hookup. This tack is flattering — after all, who doesn’t like the idea that their perspective might be valuable? — and it puts you in the positive light of a potential protégé or close colleague, someone that your contact may think of (fondly, and maybe even first) should a job prospect arise. This way, if they have a post or person to share with you, they can do so on their own terms. And if all they have to give you is a few words of wisdom, at least they know that’s worthwhile to you, too.
- Do not attach your resume. And for that matter, don’t attach any other representations of your wonderfulness that are likely to lock up people’s inboxes, even if you’re sure they like you. Not only can it seem presumptuous, it also looks a bit desperate. Even if you’re posting to a group of friends about your job search, it’s much more effective (not to mention safer) to just include a few sentences about what you’re looking for and what you’ve done, rather than giving them your entire work history, which they’re not likely to read anyway. As a rule, re-establish contact first, then ply with documents.
- Facebook doesn’t change anything. In our age of social networking, it can be tempting to use the relaxed attitude of tools like Facebook to take the work out of networking. It’s so easy now to just “friend” a person you haven’t talked to in years — without so much as a, “Remember me from high school?” — then hit them with the old, “I really love your company, so…” But take it from me, that isn’t going to be received any better by a Facebook friend than it would be by anyone else. Even on the Web, people know when they’re being used, and they don’t like it. So apply the same amount of courtesy and concern there as you would everywhere else.
- Show a little gratitude. Remember that everyone, from the C-suite all the way down, is under pressure right now. So thank them for their time, and if they make an effort to respond, even if they don’t say much, realize it means something — and say so. Not just because it’s the right thing to do, but because it fosters a continuing relationship. We’re so connected, and it’s so easy to maintain those connections in today’s world, that there really is no excuse not to build and nurture as many substantive relationships as you can. (And just to be clear, by substantive, I don’t mean poking and gifting, but actual communication, like with words.) That may seem like a big investment of time for not very much immediate return — and goodness knows many of us really need the return at the moment — but trust me, you just never know.
Tough moments for Obama offer lessons for Yers
It seems so obvious to write about President Barack Obama right now, whether you’re a fan or not, that I think I’ve been avoiding doing it. I was in Washington, D.C., on Inauguration Day. I saw the camaraderie of the crowds. I watched in amusement as CVS clerks and CPK waiters tried their best to cope. I hummed along as Wyclef Jean sang a sweet but less than Grammy-worthy freestyle presidential tribute. I applauded the honesty of the Inaugural address, I held my breath as the new President got out of the car, and I thanked goodness that no one had gone tiger, in the words of the immortal Chris Rock, in this capitol circus. And as the first blush of love faded — confirmation hearings will do that to any relationship — and the real work of rebuilding began, I hoped that the young people who’d been so energized by “Yes We Can” wouldn’t be enervated by “Yes We Did That Already, And Now We Have To Do All The Other Way Tougher Stuff For Which There Will Be No Uplifting Slogans.”
Then Superbowl Sunday came around, and President Obama — chatting with Matt Lauer and smiling that easy smile of his — put my fears to rest. As my friend put it, “It’s kind of amazing to have a President who can say ’shoutout’ credibly.” Don’t get me wrong: His vetting game is clearly far from airtight, and I, unlike him, have never been a huge fan of Steeler football. But what stood out about the President that day — and more recently, when he admitted he “screwed up” with the Tom Daschle nomination, and even when he called Wall Street bonuses “shameful” last week — is that he can and will talk to us, about subjects heavy and light, and in a voice we can both relate to and respect. (After all, his shoutout wasn’t to his boys back home; it was to the troops.) It may be calculated — and it probably is — but I for one appreciate a little strategic thinking in my politicians. And if they use it to keep me in the loop, all the better.
What may be even more striking, though, is Obama’s seeming desire to behave both like what I imagine a President ought to be and like the nice, cool, more or less sincere young man about campus I’m always hoping the President was at some long lost time in his life. It’s no small feat to be both youthful and presidential, and it’s even harder when you’re admitting mistakes and promising fixes. But what it communicates, whether the President means to or not, is that — for the generation of young people who will call Obama a role model — you really can do it your way. Yes, we all have to be accountable and work hard, for instance. But who’s going to have to work harder or be more accountable than Obama will? And if he can still tell jokes and enjoy a good game while he’s doing it, well, maybe we can, too.
All of this — the dialogue, the insight, even the inspiration of a grown-up guy with just about the hardest job around laughing like he means it — fosters an inclusiveness that is ultimately more empowering for young people at this moment than “Yes We Can” could ever be. Because now we are part of a conversation that’s happening not on the fringes, but in the most hallowed halls of power. And we’re talking to a man who, whatever you think of his politics, seems willing to listen.
5 (Gen Y) signs of the apocalypse
Every time I watch a confirmation hearing or hear talk of a stimulus plan or find out about yet another inauguration to-do, I can’t help but think about how much work there actually is to do.
This, I’m told, is a very Gen Y impulse, the product of being young, sleep-deprived, and raised on Mr. Rogers, who told us we really could do whatever we liked. But I think it probably has more to do with getting older, and coming to grips with what exactly our future might hold. Sure, we’ve got the Wii, and HDTV, and Google, but those only go so far when you’re unemployed, drowning in debt and lamenting the plight of the polar bear.
It’s a topsy-turvy world out there, and while every generation has experienced some of that, the real grown-ups in my life say that feeling does seem more pervasive than ever, reaching into just about every aspect of life – from foreign policy to the domestic struggles of young vets, from student loans to the greatest economic instability since the Depression, from joblessness at home to the perils (human rights, environmental and otherwise) of globalization abroad. Or maybe we just hear about it more.
Regardless, I know this worldview might appear a tad extreme, so in the spirit of sharing, I thought I’d give you a little insight into what I saw and heard this week to put me in such a lovely frame of mind - a small snapshot of one Y perspective.
5 signs of the apocalypse, and why they made me think of you…
- Gold might as well be fur. Last night, I told my boyfriend I’m off gold. I’m not that flash to begin with – and I’ve been off diamonds for a while for obvious reasons – but after reading National Geographic’s January cover story, “Gold: The True Cost of a Global Obsession,” I couldn’t believe I hadn’t already known to eschew gold. “For all of its allure, gold’s human and environmental toll has never been so steep,” author Brook Larmer writes. At this rate, I’m going to have to take up an ascetic lifestyle. I already had to stop eating shrimp. My sister’s even done with Coca-Cola. And if anyone ever marries me, it’ll probably be without a ring (and not because I’m easygoing). It’s easy to dismiss as a whole lot of fanatacism, but with the amount and visibility of information that’s out there, we’re going to learn some things we don’t like. Ignoring them won’t make them go away. On the contrary, we should be grateful we do know, and doing our best to act on that knowledge when we can.
- Everyone owes $50k! According to a financial aid counselor at a well-known Washington, D.C., university who my siblings chatted up last week, $50,000 to $60,000 in educational debt from undergrad is just about expected these days for her institution and schools of its caliber. There’s so much to say about that, and yet, no need to say anything at all. Because, as the College Board says, educational debt is an investment in your future, and a bachelor’s degree is all but essential these days just to be competitive (someone with a B.A. will earn $800,000 more than someone with a high school diploma over a lifetime), so young people hardly have a choice. But that doesn’t make it any less shameful.
- Kids use Facebook for (not annoying) good. Believe it or not, and whatever you might think of the situation in the Middle East, I found the following rather encouraging: The 14-year-old daughter of close family friends recently updated her Facebook status – which people use to say everything from “Joey is ‘eating spaghetti,’” to, “Sarah is ’so, so, so excited to be engaged!’” – to read, “R. is ‘702 Palestinians murdered by Israel in Gaza (more than 230 children & 100 women) & 3100 injured. Donate your status.’” Now this is a little girl I’ve known since she was a baby, and whose young adulthood I’m so in denial about that I assiduously avoid her Facebook page, lest I find anything I don’t want to know. And Facebook is running out of ways to surprise me. But unlike the 101 groups for this or that cause, or messages from people actively proselytizing, this just had an earnest, honest, youthful sincerity to it that grabbed me. And how nice to find that on Facebook.
- The government hates animals. New York’s Governor David A. Patterson has proposed “an immediate 55 percent cut and elimination of zoo and botanical garden funds altogether in 2010,” writes Andrew C. Revkin on the New York Times’ Dot Earth blog. All right, I get it — the state’s in trouble, and the $5 million it’ll save by slashing the zoo’s funding will no doubt go a long way in stabilizing things. Doom a hedgehog, feed an investment banker, and all that. But really, how sad. It isn’t enough that we’re destroying natural habitats all over the world, now we have to target the artificial ones we’ve created to shelter the few animals who might survive us. What difference does it make if my kids never get to see a red panda or Bengal tiger? (Never mind the American pika, a cute-as-a-button rabbit relative that’s on its way to becoming the second animal to join the endangered species list because of global warming, behind the polar bear. NatGeo can be such a downer.) Sheesh. The Wildlife Conservation Society’s pithy but pointed video response to the budget cuts is perfect. I hope someone listens.
- And I love my Mom, but what about the elderly? And in what could have been my own personal apocalypse, on New Year’s Eve, my mother was diagnosed with breast cancer. And last week, she had surgery to remove it. It’ll be a few months of recovery ahead, but the way she handled it – bouncing right back better and bossier than ever – reminded me of that Boomer resilience that some say (and I hope) we’ve inherited. But it also underscored how important excellent health care is: While watching doctors dote on my mom was a relief, I couldn’t help but think about all the people who don’t have that, not just all over the world, but right here at home. And while nine million uninsured children is a disgrace, our aging population will be larger than ever in the coming years – because of both the number of Boomers, and their lengthening life span – and adequate health care will be essential for them. Not meeting those needs would be a disgrace, too.
So that’s what I’ve been thinking about, guys. What does it all mean? I don’t know yet, except that there’s a long road of recovery and rebuilding ahead for us, too. Have I fallen off the maudlin cliff, or do you feel it, too?
Yers won’t settle
As stressful as the last few weeks have been to anyone with a pulse and a 401(k), nothing’s been quite so disturbing to me as the inordinate number of times I’ve been asked, “With the economy the way it is now, will Gen Y stop being so demanding?” It may sound innocuous at first, but once you’ve heard the line a few times, it quickly becomes clear that what it really means is, “Now that you don’t have any choice, will you finally stop forcing us to do right by you and just settle like everyone else, for crying out loud?”
Well, thanks, folks. Good to know that, in all this turmoil, the silver lining for some people is the potentially broken Gen Y spirit.
But don’t start celebrating just yet. As a high-profile Los Angeles businesswoman told me last week, what said schadenfreuders don’t realize is that the outcome of the financial crisis may not be a defeated Gen Y, but a more determined one — determined, that is, to follow fulfilling work. “There won’t be any trust in companies,” she said. And the fact of the matter is, without that trust, corporate America becomes even less attractive to standout young employees than it was before the recession hit. The security that a Lehman Brothers or Merrill Lynch business card used to mean — never mind the cachet that they carried — began to evaporate as even those peers who chose the “stable” path of, say, financial services found themselves jobless. And as the list of the white-collar unemployed grows longer every day, it’s beginning to look like they’re gone for good.
Believe it or not, a paycheck doesn’t necessarily make up for all that. True, it may get a few young candidates in the door. It may even get them to stay a little while. But as today’s far more footloose Yers wait longer for spouses, kids, and mortgages — the trifecta of entrapment for the company men of generations past — they’ll be harder to corner. Every time they get a paycheck, they’ll be wondering if it’s their last. And they will always resent a company that uses that paycheck as a shackle — not to mention as an excuse not to improve the myriad other aspects of worklife — rather than as a reward for a job well done. So much so that the moment something better appears– whether it’s an NGO in Bangladesh, their own small business, or a plain old better job as the economy stabilizes — they will be out like The Flash.
So what’s a company do? (Besides advise managers not to hope for a generation of employees cowed by financial instability, of course.) It’s simple: See this time as an opportunity, not to snare young candidates while they’re down, but to distinguish your organization as one that can shine in difficult times and, as a result, attract and retain the very best employees. Yers are all about partnership, so talk to them about the challenges your company’s facing, and use those challenges to build that stirring startup energy that gets young hearts beating. And even when layoffs are a must, do them humanely, so all your employees can stay and go with dignity (and without saying mean but true things about you on every blog this side of Gawker).
As a Washington utility executive reminded me recently, Shakespeare wrote, “Sweet are the uses of adversity.” We Gen Yers are learning that, I think. Let’s see if the people in charge can, too.
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